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Cleaning and Maintenance

  • Read the Weather
    If it's going to be wet out and you haven't protected your UGG boots with Scotch Guard or another leather protector, leave them at home. Snow and rain water is dirty and will leave small stains in your boots. These products should be reapplied on a monthly basis to keep your UGG boots protected.
  • Don't Stretch and Trim your Nails
    The soft leathers in UGG boots tear easily and can't be repaired. If your boots are overly stretched they'll sag and they might even tear. Be sure to purchase the correct sized boot, trim your toe nails, and don't overly stuff your UGG boots with thick jeans. 
  • Avoid UGG Boot Sag
    UGG boots sag for a number of reasons which are quite easy to avoid. 
    • Don’t stuff your jeans into them - the leather will stretch and weaken (and subsequently sag).
    • Keep your UGG boots dry. Wet UGG boots will rapidly lose their shape.
    • Store them properly. When you’re storing them for the summer, stuff them full of newspaper and keep them in your wardrobe in an upright position.
  • Baking Powder to Prevent Smells
    UGG boots that have been wet and incorrectly dried will stink. Checkout our cleaning instructions and place a teaspoon of baking powder in your boots, the baking powder will absorb most of the smell.
  • Stay off the Ice
    The soles are designed to be low weight and extremely comfortable but UGG boots are not designed for outdoor conditions and lack the grip you’ll need on the ice and snow.
  • Watch the dog
    The leathery scent and soft fleece make your boots an intoxicatingly delicious chew toy to dogs.


  • Moisturize your feet
    Many misinformed people assume UGG boots are bad for your feet. Authentic Sheepskin contains lanolin which is a very effective natural moisturizer which promotes blood flow and circulation. Use your UGG boots to relax (and not run a marathon) and your feet will be fine.
  • Avoid Fake Synthetic UGG boots
    Synthetic UGG boots do not meet the dictionary definition of an UGG boot. They’re not made from sheepskin which is what makes an UGG boot warm and allows it to breathe. Cheap synthetic (also known as fake) UGG boots sweat, stink and circulate bacteria around your feet.
  • Dark colours can transfer dye
    When you first begin wearing darker coloured UGG boots (black in particular) a small amount of dye can transfer to your feet. This is perfectly normal and happens with all authentic UGG boots. The dyes used in our boots (and most brands) are made from natural components and will not harm your feet.

The following instructions on how to wash UGG boots are a great idea not only to remove various types of stains but also to prolong the life of your boots:

  1. Brush
    Brush your UGG boots with a stiff brush to remove surface grime and dirt. If you don’t do this you will only end up pushing the dirt and grime into the leather.
  2. Gently Scrub
    With a damp cloth gently scrub the entire boot. The aim is to use the minimum amount of water. Too much water and your UGG boots will stretch and lose their shape.
  3. Stuff
    Stuff socks or newspapers inside your boots until the shape appears normal. We don’t want your boots to sag which is much more likely when the boots are damp.
  4. Allow to dry
    Sit the boot in a cool, dry place for 24-48 hours. Do not wear the boots again until they are completely dry or you will risk stretching them.
    Why can’t you dry UGG boots in the sun or a dryer? The heat will cause the boots to wrinkle and stretch, and the leathers will be damaged. UGG boots are super warm but the leathers are quite soft so a little bit of care goes a long way. If the stains are still there, move on to the advanced cleaning instructions below.

You do not need an UGG boot cleaner to clean UGG boots. A suede or leather shampoo will work perfectly and can be found in the shoe section of just about any retail store.

  1. Follow Step 1 from above
  2. Apply Suede Cleaner
    Mix the leather cleaner and water following the directions on the bottle for the ratio. Give the boots a good scrub with a sponge and remember to scrub over all parts of both boots. The shampoo will affect the appearance of the boot and as a result the boots may not look consistent in colour if you only scrub the stain.
  3. Follow Steps 3 and 4 from above

Protein Based Stains (Milk, Eggs, Mud, Glue, Blood, etc)

  • More stubborn stains require a little more work, the trick is to get to the stain as soon as possible. The longer the stain remains on your UGG the more difficult and risky removal becomes.
  • With a pencil rubber, gently rub the stain affected area
  • Use a wet cloth to soak the stain affected area. Leave it for a couple of hours then re-soak it and leave it again for a couple more hours.
  • Follow the Advanced Cleaning Instructions (above)
  • If the stain is still there place a few drops of vinegar on the stain but do not rub the vinegar in (this may spread the stain). 
  • Leave the vinegar there for 5 minutes and then use a paper towel to soak up the vinegar.
Fat, Oil, and Grease Based Stains
  • Dust the affected area with chalk, talcum powder or cornstarch. The powders will soak up the oil. 
  • Leave the boots overnight. If the stain isn't gone you can safely perform this step multiple times to soak up additional oil.
  • Follow steps 2-4 from the protein stain removal instructions above.

Why do UGG boots smell? Typically, fake UGG boots smell more often than Twin Face Merino Sheepskin boots. This is because cheaper materials don’t breathe the same way that authentic Sheepskin does, which leads to sweating and bacteria.

  • Clean with Suede Cleaner
    Follow the Basic Cleaning Instructions, above.
  • Add Baking Powder
    Put 1 teaspoon of baking powder in each UGG boot.
  • Stuff and Dry
    Leave the boots for 24-48 hours then turn the boots upside down to remove the excess baking powder.
  • The most important thing with whole Sheepskins is to regularly air them out, and place the skin in the sunlight.
  • Medi Sheepskins (for personal use only), Baby Fleece Lambskins and Pet Sheepskins should all follow the same cleaning and care process:
  • Items should be washed on a regular basis using warm water on a gentle wool cycle using our recommended washing detergent. The Sheepskin should then be placed on a drying rack, out of direct sunlight, to dry naturally. The use of a dryer is not recommended as it will lead to the hardening of the leather.