3 Month Warranty Sheepskin Products (conditions apply)
10 Year Warranty Sheepskin Underlays (conditions apply)
Sheepskin Leather Factory Sheepskin Products are supplied with a three month manufacturers warranty. We do not cover wear and tear or faults derived from the improper use of your UGG boots and/or other Sheepskin Products. For this reason we encourage you to read our customer care guide (which we email to all new customers) in order to ensure you prolong the life of your UGG boots and other Sheepskin Products you have purchased.
Please choose your products carefully as we do not provide refunds for Important Note 1 but we do offer repair or exchange of incorrect or faulty product, as outlined in the ACCC, Consumer Rights & Guarantees. If you receive a product which is not as originally ordered, please email us at firstname.lastname@example.org with details of your original purchase, including order confirmation receipt. We will arrange a Returns Authorisation form to be issued, and provide this to you. Please include this Returns Authorisation form with the product upon return to us. Please notify us of any discrepancies immediately upon arrival, to ensure the product is returned within a 14-day period from time of purchase, as shown on the Order Confirmation.
Important Note 1:
Under the Workplace Health and Safety (WHS) www.australia.gov.au/information-and-services/health/workplace-health-and-safety are unable to refund or take back UGG boots that have been worn for any length of time other than for a manufacturing fault cover under our warranty. We have had a number of customers who have worn boots then attempted to obtain a refund using threats of "Consumer Affairs", etc. We have also had customers who have intentionally sabotaged the boots to claim warranty. These acts are unacceptable.
Important Note 2:
For privacy and security reasons, Sheepskin Leather Factory does not store credit card information - the purchaser must include this information on the Returns Form to receive your refund.
Important Note 3:
We do not exchange or provide credit for a ‘change of mind’.
Important Note 4:
The 10 year warranty provided for our Sheepskin Underlays is provided under the following conditions:
- The Sheepskin Underlay was for personal use only
- The Sheepskin Underlay was used for the purpose it was intended for - a bed underlay
- Cleaning of a Sheepskin Underlay is recommended to be performed twice a year
- Customers are strongly recommended to make use of Sheepskin Leather Factory cleaning service for these underlays
- Underlays will be picked up, cleaned, sanitized and returned to customers.
- Customers will be fully informed on the total cost of this service before the cleaning service commences